What Makes Us The Best Call Center Outsourcing Company?

Error Free Call Center Services

Error is too human but you always have the capability to prevent errors. We are a team of experience agents who have years of experience and technical know-how to ensure no call drops or gets abruptly cancelled.

Inbound & Outbound Services

A complete solution for your customer care service’s needs, we are a capable team to handle both inbound and outbound call services requirements for businesses. We offer fast, secure and scalable services while effectively dealing with piles of data and ensuring business goals.

Professional and Economical

Loaded with professionalism and expertise, our customer care services are the most budget-friendly services to avail for your business. We value our customers and have customized packages and plans to offer for their business specific needs.

Put Your Trust On The Best Call Center Services Providers in Canada

Outsourcing your call processes is the key to a more managed and optimum utilization of resources. While you do what you are best in doing, the core operations of your business, let us handle your call processes and provide you higher achievement through consistent performance. At Bedi Call Center Outsourcing, we are dedicated to offer businesses a platform to connect with its customers through telephonic call processes and ensure the information flow is uninterrupted, goal-oriented and error-free.

A Company That Has The Knack To Deliver 100% Customer Satisfaction!

As a company that has deferential experience in assisting businesses and ability to handle plentiful data and complex processes, we stand unique and reliable from the scores of call center companies in Canada. With us, you can focus on your core competencies while we expertly manage your customer communication requirements.

Reliable and Experienced Customer Care Outsourcing Team

Years of industry experience, awards and accolades make our agents the reliable and professional in their job. Besides having skills and understanding for the processes, our agents are friendly and intelligent to understand the need of individual client and spontaneous enough to handle situations. We, along with our team put our best efforts in ensuring that your customers admire and appreciate the level of customer services that you provide them via our platform.

No matter what hour of day it is, we answer ever call with a greeting and a happy voice.

Well-Equipped and Learned Agents to Perform Inbound and Outbound Calling Efficiently

All our agents are provided with state-of-art offices and technology to provide paramount support services to your customers. Our agents are befitted with variety of technical tools and technologies that make it easy to handle multiple calls at a time, lower down the call drop error and allow several processes to run smoothly.

Let The Best Customer Service Call Center Handle Your Deeds

Every business needs leads, and its conversion into sales to derive more profits and thrive in the competitive market. Whether big or small, every business chases revenue and customer base expansion at its best. Partnering with ordinary call center outsourcing services might help your business but not to the best. Unleash your potential and expand your reach by partnering with Bedi Call Center Outsourcing and leverage the power of professionalism, experience, and technology.

We provide superior call center solutions that enhance the standard of your customer service and place you as a trusted and reputed business that cares for its valuable customers. Our feature-rich contact center services include:

Blended Calling

A two way communication process wherein the agents receive as well as call back the customers for the purpose of sales, service or follow-ups.

Call Reports and Recording

All the call are recorded for training as well as assessment purposes. Detailed analyses of calls and agent reports development and submission.

Real-time Call Monitoring

Using various ultra-modes to keep a check on the agents and offer mentorship as and when required.

Sticky Agent

The facility of connecting the caller with the same agent every time they call to ensure proper flow of information and quick resolution of concerns.

Admin Dashboard

Complete control at your disposal with an admin dashboard that allows you to supervise, intervene and control the processes.

Custom IVR

IVR options for the customers to reach efficiently and directly to the right department they aim to contact.